Nowadays the average professional might be connected via their phone, tablet and PC.
According to Cisco 12.5 billion devices were connected in 2010 and they predict 25BN devices by 2015 and 50BN by 2020. The number of objects connected to the Internet actually surpassed humans back in 2008. Like sheep and rats, devices connected to the Internet outnumber humans. I have noticed recently during my travels with EasyVista, that Hotel staff have begun to offer two or three WIFI codes on check-in, in recognition of the fact that we are all carrying multiple devices. Transforming User Experience – Enterprise Service Management & Self Service will draw from Barclay’s wealth of experience & recent market research, along with practical examples, to help delegates use strategic direction and recognise end-user opportunities to improve their ITSM. His work as a consultant, mentor and ITSM analyst have put him in high demand at industry conferences globally with appearances at SITS, itSMF, Pink Elephant, Fusion, BCS etc & we are thrilled to have him leading this seminar.
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With over 25 years working in the industry & upwards of 500 ITSM projects under his belt, you can be sure that his latest seminar will be packed full of practical & proven tips & tricks. SITS ITSM Contributor of the Year 2014, Barclay Rae is an experienced consultant, mentor and business manager. Speaker Profile SITS ITSM Contributor of the Year 2014 – Barclay Rae
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This is an extraordinary opportunity to explore the current challenges of 2-speed ITSM together with practical examples of how to re-invent the IT department using self-service, automation, Enterprise Service Management and positive transformation from with one of ITSM’s leading professionals. This free* seminar, led by ITSM authority Barclay Rae, will provide practitioners with access to key knowledge and practical guidance on ITSM, networking/interaction and the opportunity to discuss issues with industry peers, together with access to recent ITSM Review Group Test content on Enterprise Service Management/Outside IT and Self Service. Helping Customer Help Themselvesĭo you want to ensure your team or department is viewed as a valued provider and business enabler? This event focuses on how tools and techniques used in IT can be utilised across organisations and enterprises to build real collaboration, improve efficiency and quality of work. In a nutshell: The Transforming User Experience – Enterprise Service Management and Self Service expert led seminar will highlight how the use of self service and automation can help IT departments to focus on key business priorities. Following the success of our recent IT Asset Management events program we are very pleased to announce our very own series of events here at The ITSM Review, beginning with ‘Transforming User Experience – Enterprise Service Management and Self Service’ Seminar at the BCS in central London.
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